Accessibility
Notice of Nondiscrimination and Accessibility Rights
Provider Solutions & Development, Providence St. Joseph Health, and its Affiliates1 (collectively "Providence") comply with applicable Federal civil rights laws and do not discriminate against, exclude, or treat differently any individuals accessing any PSJH Program or Activity on any basis prohibited by local, state or federal laws, including but not limited to on the basis of race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), marital status, age, sex (including pregnancy, childbirth, breastfeeding and related medical conditions, gender, gender identity, gender expression and sexual orientation, genetic information (including family medical history), or military/veteran status as those terms are defined under federal and state laws and rules.
In compliance with the Americans with Disabilities Act (ADA), Providence provides qualified interpreters and other auxiliary aids and services free of charge:
- to people with disabilities to communicate effectively with us, such as: (a) Qualified sign language interpreters; and (b) Written information in other formats (large print, audio, accessible electronic formats, other formats); and
- to people whose primary language is not English, such as: (a) Qualified interpreters; and (b) Information written in other languages.
If you need any of the above services, please contact the appropriate Civil Rights Coordinator below. If you need Telecommunications Relay Services, please call 1-800-833-6384 or 7-1-1.
If you believe that Providence has failed to provide these services or discriminated in another way on the basis race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), marital status, age, sex (including pregnancy, childbirth, breastfeeding and related medical conditions, gender, gender identity, gender expression and sexual orientation, genetic information (including family medical history), or military/veteran status, you can file a grievance with PSJH by contacting the Civil Rights Coordinator for your location listed below:
| State/Service | Civil Rights Coordinator |
|---|---|
| Alaska | Civil Rights Coordinator, 3200 Providence Dr., Anchorage, AK 99508 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.AK@providence.org |
| California, Northern | Civil Rights Coordinator, 1165 Montgomery Drive, Santa Rosa, CA 95405 Tel: 1-707-321-9381; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.NCAL@stjoe.org |
| California, Southern | Civil Rights Coordinator, 501 S. Buena Vista Street, Burbank, CA 91505 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.SCAL@providence.org |
| Hoag Memorial | Civil Rights Coordinator, One Hoag Drive, Newport Beach, CA 92663 Tel: 1-949-764-4427; Interpreter Line: 1-888-311-9127 Email: CorporateCompliance@hoag.org |
| Home & Community Care | Civil Rights Coordinator, 2811 S. 102nd St, Suite 220, Tukwila, WA 98168 Tel: 1-844-469-1775 Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.HCC@providence.org |
| Montana | Civil Rights Coordinator, 1801 Lind Ave. SW, Renton, WA 98057 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.MT@providence.org |
| Oregon | Civil Rights Coordinator, 5933 Win Sivers Dr, Suite 109, Portland, OR 97220 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.OR@providence.org |
| Texas/New Mexico | Civil Rights Coordinator, 3615 19th St, Box 337, Lubbock, TX 79410 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.TXNM@providence.org |
| Washington, Eastern (Providence Health Care) | Civil Rights Coordinator, 101 W. 8th Ave., Spokane, WA 99204 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.WA@providence.org |
| Washington, Northwest | Civil Rights Coordinator, 1321 Colby Avenue, Everett, WA 98201 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.NWR@providence.org |
| Washington, Southeast | Civil Rights Coordinator, 401 W Poplar St, Walla Walla, WA 99362 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.SER@providence.org |
| Washington, Southwest | Civil Rights Coordinator, 413 Lilly Road NE, Olympia, WA 98506 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.SWR@providence.org |
| Kadlec Medical Center | Civil Rights Coordinator, 888 Swift Blvd, Richland, WA 99352 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: <Nondiscrimination.KMC@providence.org |
| Pacific Medical Centers | Civil Rights Coordinator, 1200 12th Avenue South, Seattle, WA 98144 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination@pacmed.org |
| Swedish (and Swedish Edmonds) | 747 Broadway, Seattle, WA 98122 Tel: 1-206-215-2613; Interpreter Line: 1-888-311-9127 Email: compliance@swedish.org |
| Second Level of Appeal for All Regions | PSJH – Nondiscrimination Appeals, Risk and Claims Division 1801 Lind Avenue SW, Renton, WA 98057 Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127 Email: Nondiscrimination.PSJH@providence.org |
Updated 02/05/2021
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, one of the above-noted Civil Rights Coordinators is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW.
Room 509F, HHH Building
Washington, DC, 20201
1-800-368-1019 or 800-537-7697 (TDD).
Complaint forms are available at the Office for Civil Rights (OCR).
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.Llame al 888-311-9127 (TTY: 711).
Chinese: 注意：如果您使用繁體中文, 您可以免費獲得語言援助服務. 請致電 888-311-9127 (TTY: 711).
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 888-311-9127 (TTY: 711).
Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 888-311-9127 (TTY: 711).
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 888-311-9127 (TTY: 711) 번으로 전화해 주십시오.
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 888-311-9127 (телетайп: 711).
Armenian: ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք 888-311-9127 (TTY (711)՝
**Arabic:**ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 8883119127 (TTY: 711) :رقم هاتف الصم والبكم<
Persian (Farsi): توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با .تماس بگیرید (TTY: 711) 888-311-9127
Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます 888-311-9127 （TTY:711）まで、お電話にてご連絡ください.
Punjabi: ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ। 888-311-9127 (TTY: 711) 'ਤੇ ਕਾਲ ਕਰੋ।
Mon-Khmer, Cambodian: ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 888-311-9127 (TTY: 711)។
Hindi: ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 888-311-9127 (TTY: 711) पर कॉल करें।
Hmong: LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 888-311-9127 (TTY: 711).
Thai: เรียน: ถ้าคณพดภาษาไทยคณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 888-311-9127 (TTY: 711)
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 888-311-9127 (TTY: 711).
Urdu: 888-311-9127 (TTY: 711) خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں .
Ukrainian: УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 888-311-9127 (телетайп: 711).
French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 888-311-9127 (ATS: 711).
Laotian: ໂປດຊາບ: ຖ້ າວ່ າ ທ່ ານເວ້ າພາສາ ລາວ, ການບິລການຊ່ ວຍເຫຼ ອດ້ ານພາສາ, ໂດຍ່ບເສັ ຽຄ່ າ, ແມ່ ນມພ້ ອມໃຫ້ ທ່ ານ. ໂທຣ 888-311-9127 (TTY: 711).
Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 888-311-9127 (TTY: 711).
Cushite (Oromo): XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 888-311-9127 (TTY: 711).
Amharic: ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 888-311-9127 (መስማት ለተሳናቸው: 711).
Romanian: ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la 888-311-9127 (TTY: 711).
Samoan: MO LOU SILAFIA: Afai e te tautala Gagana fa'a Sāmoa, o loo iai auaunaga fesoasoan, e fai fua e leai se totogi, mo oe, Telefoni mai: 888-311-9127 (TTY:711)
Ilocano: Nu saritaem ti Ilocano, ti serbisyo para ti baddang ti lengguahe nga awanan bayadna, ket sidadaan para kenyam. Awagan ti 888-311-9127 (TTY: 711).
Italian: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 888-311-9127 (TTY: 711).
Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 888-311-9127 (TTY: 711).
**Norwegian: **MERK: Hvis du snakker norsk, er gratis språkassistansetjenester tilgjengelige for deg. Ring 888-311-9127 (TTY: 711).
Pennsylvanian (Dutch): Schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 888-311-9127 (TTY: 711).
1 For purposes of this notice, "Affiliates" is defined as any entity that is wholly owned or controlled by Providence Health & Services or Western HealthConnect, including but not limited to Swedish Health Services, Swedish Edmonds, Kadlec Regional Medical Center, PacMed Clinics, Inland Northwest Health Services, Providence Medical Group, Swedish Medical Group, Facey Medical Group, Providence Medical Institute, and all subsidiaries, facilities, and locations operated by those entities.